Cookie Policy
Last Updated: 13th June 2025
This Cookie Policy explains how Robin Education Ltd (“Robin”, “we”, “us”) uses cookies and similar technologies on www.robin.education and web.robin.education (the “Sites”). It should be read alongside our Privacy Policy, which describes how we process personal data more generally.
What are cookies?
Cookies are small text files that a website places on your computer or mobile device when you visit. They allow the website to recognise your device, remember your settings, and perform other useful functions such as keeping you signed-in or measuring how visitors use the site. “Cookies” in this notice also covers similar technologies like pixel tags, local storage and SDKs.
Why do we use cookies?
We use cookies to:
| Purpose | Examples |
|---|---|
| Site operation & security | Keep you logged-in, protect accounts, balance network traffic and defend against malicious activity. |
| Customer support & communication | Power our live chat service so that we can assist you in real time. |
| Performance & analytics (optional) | Understand how visitors move around our pages so we can improve the Site. |
Some cookies are set by us (“first-party”); others are set by trusted third parties whose services we integrate (“third-party”).
Cookies we use
Below is a list of the cookies most frequently served through the Site. The exact names may change as we improve our services.
Strictly-Necessary Cookies
These cookies are essential for the Site to work and cannot be switched off in our systems.
| Source | Cookie name* | Typical duration | Purpose |
|---|---|---|---|
| Robin | csrf_token_* | 1 year | Protects against unauthorized form submissions and requests. |
| Ory | ory_kratos_continuity | 30 days | Maintains user session state during authentication processes. |
| Ory | ory_session_* | Session | Manages user authentication state across the site. |
| Stripe | __stripe_mid | 1 year | Enhances security during payment transactions. |
| Stripe | __stripe_sid | 30 minutes | Manages payment session state. |
| Cloudflare | cf_clearance | 1 year | Verifies legitimate visitors and protects against automated threats. |
| Cloudflare | __cf_bm | 30 minutes | Helps identify and manage automated traffic. |
| Cloudflare | _cfuvid | Session | Tracks visitor sessions for security purposes. |
| Intercom | intercom-device-id-* | 9 months | Enables consistent support experience across devices. |
| Intercom | intercom-id-* | 9 months | Maintains user identity for support interactions. |
| Intercom | intercom-session-* | 1 week | Manages active support chat sessions. |
*An asterisk means the value after the prefix varies per visitor or session.
Performance & Analytics Cookies (opt-in)
We currently do not deploy optional analytics or marketing cookies. If this changes we will update this notice and request your consent before setting them.
Legal basis (UK)
Under the UK Privacy and Electronic Communications Regulations (PECR) we may store strictly-necessary cookies on your device without consent. For all other cookies we will ask for your permission via a banner shown when you first visit the Sites.
Managing cookies
You have several ways to control cookies:
- In-browser controls – Most browsers let you block or delete cookies.
- Cookie banner settings – If non-essential cookies are introduced, you will be able to grant or withdraw consent at any time via the banner or a “Cookie Settings” link in the footer.
- Third-party opt-outs – Tools such as www.allaboutcookies.org and the UK-focused section of YourOnlineChoices provide additional guidance.
If you disable certain cookies, some parts of the Sites may not function properly.
Changes to this policy
We may update this Cookie Policy to reflect changes in law, technology or our business operations. When we do, we will revise the “Last updated” date and, where required, obtain your consent to the new cookies.
Contact us
Questions about this policy? Email [email protected]